IT SUPPORT

Fewer technical distractions.
More time to learn.

Prepare for common online-learning issues and understand how to request help.

Check the basics first.

Before a lesson, confirm that the device is charged, the connection is stable and the microphone and camera permissions are enabled. Use an up-to-date browser and close unnecessary applications.

01 / ROYAL NOVA

Cannot join a lesson?

Check the correct link, account and lesson time.

02 / ROYAL NOVA

Audio or camera issues?

Review device permissions and test with another application.

03 / ROYAL NOVA

Connection problems?

Restart the connection if safe to do so and contact the school if participation is affected.

When requesting support.

Describe the issue and when it started.
Include the device type and browser version.
Share a screenshot with personal information removed.
Never send passwords or account recovery codes.

YOUR NEXT CHAPTER

Let’s find the right next step.

Tell us what your family needs from online education. Start a conversation, explore a learning stage, or ask to see a lesson.